Being able to provide our clients with real-time operational reporting is critical to the success of our business and for this reason, we have invested heavily in our Monitoring and Reporting framework.

For all managed infrastructure, Pasporte have a pre-defined set of monitors that will detect issues with infrastructure, based on years of experience in monitoring IT and Networks. Basic checks, such as availability of key components, processes or services are in place as well as more advanced monitors collating real-time data to allow our Operations and Technical Staff to perform trend analysis and predict where critical thresholds could be breached.

Automated alerts allow both Pasporte and our client base to rest assured that service issues are correctly handled and resolved as quickly as possible.

Pasporte's service mentality has always been aligned with the needs of our client base. We know that ICT problems cost our clients time and money and our responsibility to fix this issue means Pasporte's resources are impacted too. Our mutual objective is therefore to reduce problems wherever possible. For this reason, Pasporte invests heavily in the design and automation of key service monitors at the outset of a project, reducing the impact of service outages to everyone's benefit.